Terms and conditions

terms & conditions


  1. Full payment must be made at the time of completion of works or callout. Advance payment is necessary for remote or telephone support.
  2. Because of the time and resources needed to attempt a fix, the minimum price charged is £40. This covers up to an hour’s labour. Clients need to be aware that there is always the chance that a machine cannot be repaired.
  3. Due to the complexities of modern pc / device software and operating systems, we are unable to provide any guarantee against data / software corruption or failure. If we recommend certain software, parts or equipment, and they subsequently fail, the Client needs to sort any guarantee support / refund with the supplier (your supplier, not us). If the operating system or any software is required to be installed after part replacement, our standard charges for labour applicable at the time will be charged.
  4. We strongly recommend that all clients have a backup or copy of their DATA and or software / licenses prior to the commencement of any work. When a computer / hard drive is reformatted, ALL DATA will be removed. It is the responsibility of the Client to ensure that any important data is BACKED UP prior to commencement of work by us. If required we will attempt to save required data but without accepting any liability or giving any warranty of success. We reserve the right to charge for this service. We do not supply backup media.
  5. If a clean (fresh, new) install of Windows is carried out, and your data is copied back to your computer, there is always a risk that your computer becomes reinfected. To this end, the Client agrees that we are neither responsible nor liable for any loss of personal data. We will not provide pirated software. Licensed software (generally paid for) such as Microsoft Office cannot be reinstalled unless the Client provides a licence and the original software disks.
  6. We usually do not supply equipment or parts. But when we do, parts required normally must be paid for before they are used. Work will not be carried out until such time as payment is made.
  7. Whilst conducting a repair, support or training, we may view images and documents on different forms of media belonging to the Client. If any such images or documents are found to contain criminal actions or intent, we will inform the Police without notice to the Client. We will not accept liability for any loss to the Client, due to these actions. We are particularly concerned about indecent photographs of children.
  8. We are neither responsible nor liable for the installation of software. Software installations and data recovery are the responsibility of the Client and all such issues should be directed to the individual software company.
  9. All brand icons are trademarks of their respective owners. The use of these trademarks does not indicate endorsement of the trademark holder by Us, nor vice versa.
  10. Our Cookies Policy can be viewed here.

We reserve the right to amend these Terms & Conditions. Jan 2012.